As our client we respect your right to be aware of who has information about you, what they are doing with it and why, and who else they are sharing it with. Atkins Health is committed to providing you with the best possible customer service experience. Atkins Health is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the Site which can be viewed without providing personal information, however, for access to future Atkins Health customer support features you are required to submit personally identifiable information. This may include but is not limited to your name, email address, telephone number and sensitive information you may provide in requesting a response from us.
How we hold personal information
Atkins Health takes all reasonable steps to ensure that your personal information which we hold is protected from misuse, interference or loss and from unauthorised access, modification or disclosure. We do this by having physical, electronic and procedural safeguards which protect the personal information we hold. For example, the personal information is stored in secure office premises or in secure archiving facilities. Logins and passwords are required to access our electronic databases. Our staff are required to maintain the confidentiality of personal information and access to personal information is restricted to persons who require the information to perform their duties. Where practical, we only keep personal information for as long as is required to meet our legal requirements or internal needs.
Sharing of your personal information
To provide our services in the most cost effective and efficient way, we may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Atkins Health takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Generally, we will retain your personal information within Australia, and it is not likely that we will use or disclose it overseas. In the unlikely event that the information may need to be transferred overseas in order to perform one of our functions or activities, we will either obtain your express or implied consent or will use our best endeavours to ensure that your personal information will receive protection similar to that which it would have if the information were in Australia.
Use of your personal information
For each visitor to reach the Site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use, for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Personal information may also be used or disclosed to tell you about products or services that may be of interest to you. If you do not want your personal information used for these direct marketing purposes you can “opt-out” by contacting us at:
Attention: Privacy Contact Officer
Address: Gold Coast Performance Centre, Morala Avenue and Sports Drive, Runaway Bay, Queensland, 4216
Atkins Health enables and uses Google advertising cookies in conjunction with our marketing activities. You may review and manage your Google activity here.
Accessing and Correcting Your Personal Information
You have a right to access your personal information or, if you consider that any personal information which we hold about you is incorrect in any way, to ask us to correct that personal information, subject to any exceptions allowed by law.
If you would like to do so, please let us know by contacting our Privacy Contact Officer at the email or postal address above.
You may be required to put your request in writing for security reasons. Atkins Health reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
How you may complain and how we will deal with the complaint
We have an internal dispute resolution system that covers complaints. If you consider that we have failed to comply with Division 3 of Part IIIA of the Privacy Act 1988 or the Australian Privacy Principles you should contact our Privacy Contact Officer at the email or postal address above. We will then follow our internal dispute resolution system. We will acknowledge the complaint within 7 days. A decision will be made and advised within 30 days or a longer period as may be agreed with you. If you are not satisfied with the decision you may make a complaint to the Office of the Australian Information Commissioner (the “OAIC”). The contact details for the OAIC are:
Telephone: 1300 363 992
Facsimile: (02) 9284 9666
Mail: The Office of the Australian Information Commissioner
GPO Box 5218, SYDNEY NSW 2001